Refund Policy
Last updated: July 14, 2026
We want you to be happy with LynCo software. This policy explains how refunds work. (Free LynCo apps have nothing to refund — this policy applies to paid products.)
1. Direct purchases (LynCo website / merchant of record)
If you purchased a LynCo desktop product directly, you may request a full refund within 14 days of purchase if the software does not work as described or does not meet your needs. To request a refund, email support@lyncodsp.com with your order number or the email used at checkout.
Because LynCo software is a one-time purchase you own forever, we ask that refund requests be made in good faith — for example, when a product genuinely doesn't fit your workflow or won't run on your system, rather than after extended ongoing use.
2. App Store and Google Play purchases
Purchases made through the Apple App Store or Google Play are subject to that store's refund policy, and refunds for those purchases must be requested through the store, not through LynCo. We're glad to help you troubleshoot, but we cannot issue refunds for store purchases ourselves.
3. How refunds are processed
Approved direct refunds are returned to your original payment method, typically within a few business days, by our merchant of record (the seller of record for the transaction). Your license for the refunded product is no longer valid once the refund is issued.
4. Help first
Many issues — installation warnings, audio device setup, activation — are quick to solve. Before requesting a refund, feel free to reach out to support@lyncodsp.com; we'll do our best to get you up and running.